FAQs

Dry Cleaning FAQs

Dry Cleaning is a mystery to most people. What are we actually doing to your clothes? Why do we charge what we do? We wanted to answer some of our customers' most frequent questions.

What actually happens to my clothes at the dry cleaner?

All dry cleaning means is without water. Dry cleaning operates under the same principles as washing except rather than using water to deliver soap to a garment, it uses silicone. The fibers that make up your typical dry clean garment cannot handle being soaked in water so silicone is a more delicate alternative. The silicone carries detergent to clothing which bonds to dirt, oils, dander and stains, lifting it away. Dry Cleaning is not something that you can replicate at home by throwing items in the dryer with a dryer sheet.

Why are all dry cleaners priced differently?

Many people think dry cleaning is dry cleaning and that one cleaner isn’t different than another; but that’s not true. Dry Cleaning is a service industry and there are a lot of ways to cut corners. Just as you can get a haircut for $20 or $100 dollars depending on where you go, dry cleaning prices depend on a variety of factors.

We are considered a higher end cleaner for a few reasons:

  • Our green cleaning technology
  • Free pick-up and delivery service to your home or office
  • Extensive and ongoing staff training
  • Phenomenal customer service
  • Replacement of shirt buttons free of charge
  • Belief that we should pay a fair and living wage to our staff
  • Ensuring that every garment is pressed and inspected to perfection

If price is your only consideration, we may not be the cleaner for you. If you’re looking for exceptional value and clothes that look like-new, we are your cleaner. Dry cleaning is an art that we have mastered over the last 69 years.

How long does dry cleaning take? What are your hours?

Our normal turnaround time is next day service.  We know that’s not favorable to everyone’s schedule so we also offer a same day service (in by 8am back to you by 5pm Monday-Friday).

We have different hours at different locations, click here.

Do you do alterations?

Alterations are not done in house here at Supreme Laundry & Cleaners. We support small business by leasing space to local tailors, who then can operate their businesses with less overhead. Find your nearest location offering alterations!

Are Eagle Cleaners and Payless Cleaners the same as Supreme Laundry & Cleaners?

Yes, both Eagle Cleaners and Payless Cleaners are a part of the Supreme Laundry & Cleaners family.

Linen FAQs

Linen rental service can be confusing, but it shouldn't be. Here are a few of the most frequently asked questions we receive from potential clients.

What types of businesses use linen rental services?

We provide rental services for a wide range of businesses of varying sizes. Mat service for banks, kitchen towels and aprons for pizza shops and even linen tablecloths and napkins for high-end restaurants. And the same goes for our healthcare service. From an entire hospital to lab coats, we can do it all. We know one size doesn’t fit all and we’re flexible enough to help establishments of any size.

How does linen service work?

It all starts with a FREE consultation! Contact us TODAY!

Is linen service worth it?

Your linen rental service is one of the least expensive bills you’ll have and it comes with the additional value of freeing up time of staff, floor space, all with the peace of mind that your linens, mats, aprons or anything else you rent will always look great. You’ll never have to think about your product inventory again and you can spend time doing what you should be doing; running your restaurant.

What happens if I run out of product?

If you have suddenly become insanely busy, great! Don’t worry; we’re known for our extraordinary service. We have an emergency on-call number for nights and weekends and a member of our service team will get back to you. You can also pre-order additional product with your regular delivery if you know you have a busy weekend coming up.

Homegrown El Paso Greater El Paso Chamber of Commerce El Paso Hispanic Chamber of Commerce TRSA Clean Green Hygienically Clean HLAC The Drycleaning and Laundry Institute Association of the United States Army Dust Tex